Sample Support Policy
Q: Do you provide samples? Is there a sample fee?
A: We offer small quantities of samples (such as Grade 1 titanium foil) for testing and verification.
The sample fee can be deducted from your next formal order, subject to negotiation based on purchase volume.
Q: What is the sample lead time?
A: Standard in-stock samples can be shipped the same day. Custom samples take approximately 5-7 business days to ship.
Delivery and Lead Time
Q: What is your lead time?
A: In-stock products: Same-day shipment.
Custom products: Typically 7-10 business days, but please confirm with sales.
Bulk order lead time: Approximately 25-30 business days, depending on quantity and process complexity.
Q: Where are the products shipped from? Which ports are supported?
A: Shipping location: Shaanxi, China.
Common ports: Shanghai Port and Ningbo Port.
We support ocean, air, combined rail, and express delivery services to meet global delivery needs.
Payment and Trade Terms
Q: What payment methods do you accept?
A: Regular orders: 30% T/T deposit + 70% pre-shipment payment
Large projects or designated customers: 100% payment at sight by letter of credit (LC)
Q: Do you provide official export documents and certifications?
A: Yes, we have extensive export experience and can provide:
COC (Certificate of Conformity), Certificate of Origin, CE Certification, MTC (Material Report), and other customized documents
All products comply with international standards such as ASTM, ISO, and AMS.
Product Performance and Standards
Q: What standards do your products meet? What industries are they suitable for?
A: Our products are widely used in industries such as aerospace, medical implants, chemical equipment, 3D printing, and electronics manufacturing.
Common alloy standards include:
ASTM B863, ASTM B348, ISO 5832, AMS 4928, AMS 4999, etc.
Customized material reports and certification documents can be provided based on the requirements of different countries and industries.
Q: Are titanium wires, tubes, or foils compatible with specific processes or equipment?
A: Yes, our products are highly compatible:
Welding wires are compatible with TIG/MIG/plasma/laser welding systems.
Titanium wires and rods can be used with 3D printing powder manufacturing equipment such as PREP, EIGA, and gas atomization.
Titanium foil is compatible with micromachining processes such as stamping, winding, and laser micro-cutting.
Structural Design and Customization Services
Q: Are custom sizes or structures available?
A: Yes, Chenxin Titanium offers a complete range of customization services:
Saw Cutting: Cut to length and thickness according to customer drawings.
CNC Machining: Precision turning, milling, drilling, and other deep processing services.
Welding Support: We provide professional titanium welding wire and welding process support to ensure interface quality.
Q: Are products available with custom logos?
A: Yes, we offer laser marking services, allowing you to customize your brand, batch number, dimensions, and other information to enhance product identification and traceability.
Packaging and Shipping
Q: How are the products packaged? Does it comply with international shipping standards?
A: All products are packaged using vacuum sealing, PE wrapping, and wooden boxes or pallets.
Customized shock-resistant and pressure-resistant packaging is designed for different products (coils, sheets, and pipes).
We comply with export transportation safety regulations and anti-corrosion protection requirements.
Q: Do you offer export tax rebates and customs clearance assistance?
A: Yes, we have complete foreign trade export qualifications and support:
Tax rebate invoicing, customs clearance document preparation, and expedited customs clearance assistance.
After-Sales Service and Technical Support
Q: If you encounter technical issues during product use, do you provide support?
A: We provide full-process after-sales support:
Technical engineers will remotely assist with resolving usage issues.
Material tracking records are provided to facilitate troubleshooting.
Improvement suggestions and industry solutions are provided based on the application scenario.
Q: Do you support long-term project collaboration or strategic partnership negotiations?
A: We welcome strategic partnerships with customers who have long-term needs. We offer:
Customized production scheduling
Dedicated service team support
Preferential pricing and channel authorization mechanisms
International Cooperation and Marketing Services
Q: Who are your international customers and export markets?
A: Our products have been exported to over 30 countries and regions, including Germany, the United States, South Korea, the Middle East, and Europe, serving customers in the aviation, medical, chemical, and high-end manufacturing sectors.
Q: Can you assist with local market bidding and agency channel development?
A: We support collaboration with overseas agents and distributors and provide:
Technical and business training
Marketing material support (samples, brochures, certificates)
Bidding and tendering documents (bids, certification reports, etc.)